Privacy Policy

 

Collection and Use Of your Information

Chinook Vacuums Inc is the sole owner of the information collected on this site www.superiorvacuums.ca We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Chinook Vacuums Inc collects information from our users at several different points on our website.
 

Internet Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, most cookies simply terminate.

For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.

The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
 

Information Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods ordered on our site. These companies do not retain share, store or use personally identifiable information for any secondary purposes.

We may, in some cases, partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
 

Site Links

This web site contains links to other sites. Please be aware that Superior Vacuums is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
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Newsletter

If a user wishes to subscribe to one of our newsletters, we ask for contact information such as name and email address.
 

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry SSL.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Furthermore, ALL employees are kept up-to-date on our security and privacy practices. At various times throughout the year, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, in a locked room.

If you have any questions about the security at our website, you can email calgaryvacums@shaw.ca
 

Added Information

In order for this website to enhance its ability to tailor the site to an individual’s preference, we may choose to combine information about the purchasing habits of users with similar information from other companies to create a personalized user profile.
 

Special Deals

We send all customers a thank you email to confirm their orders. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Please see “Choice and Opt-Out” below.
 

Site Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
 

Correction/Updating Personal Information

If a user’s personally identifiable information changes or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our Customer Service Department.
 

Choice/Opt-out

All Customers are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by following the directions supplied in each mailing. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
 

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our site so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.

Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Email: info@superiorvacuums.ca
Main Office Address:
2122-Crowchild Tr Nw, Calgary AB, T2M 3Y7.
Toll Free: 1800 465 8931

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North West Location:

2122 Crowchild Trail NW
Calgary Alberta, T2M 3Y7
(Across from McMahon Stadium)
 
Telephone: 403-282-0340
Fax: 403-282-0337

South West Location:

430 – 9737 MacLeod Trail SW
Calgary Alberta, T2J 0P6
(Southland Crossing, Behind Safeway)
 
Telephone: 403-252-4407
Fax: 403-258-3179